Privacy policy

This Privacy Policy describes how Regal Refinery ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from regalrefinery.co (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refers to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree with this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will update the “Last updated” date and post the revised policy on the Site.

How We Collect and Use Your Personal Information

To provide our Services, we collect (and have collected over the past 12 months) personal information about you from a variety of sources. This includes data you provide directly, data collected automatically, and data obtained from third parties.

In addition to the specific uses described below, we may use your information to communicate with you, enhance the Services, comply with legal obligations, enforce our terms, and protect the security and integrity of our platform.

What Personal Information We Collect

1. Information You Provide Directly:

  • Contact details (name, email address, phone number, mailing address)

  • Order information (billing/shipping address, payment confirmation, etc.)

  • Account info (username, password, security questions)

  • Support communications (messages or content you submit)

2. Information We Automatically Collect:
We may automatically gather information using cookies, pixels, or similar technologies, including:

  • Device and browser details

  • IP address

  • Pages visited and time spent

  • Usage patterns and preferences

3. Information from Third Parties:
We may receive information from third parties such as:

  • Service providers (e.g., Shopify)

  • Payment processors

  • Advertising and analytics partners

Any such information is treated in accordance with this Privacy Policy.

How We Use Your Personal Information

We may use your personal data to:

  • Provide and fulfill the Services, including order processing, shipping, and returns

  • Operate and manage your account

  • Send service-related and promotional communications

  • Conduct analytics and improve site performance

  • Detect and prevent fraud or misuse

  • Comply with legal obligations

Cookies

We use cookies to optimize functionality and improve your experience. You can manage cookie settings through your browser. Learn more about how Shopify uses cookies at https://www.shopify.com/legal/cookies.

How We Share Your Information

We may disclose your personal information to:

  • Service providers (e.g., payment processors, logistics providers, IT vendors)

  • Marketing and business partners for promotional activities

  • Affiliates within our corporate group

  • Government authorities if required by law

We do not sell or share your personal information without your consent.

Third-Party Links

Our Site may link to third-party websites. These are not governed by our Privacy Policy. We recommend reviewing their policies before submitting personal information.

Children’s Privacy

Our Services are not intended for individuals under 16. We do not knowingly collect data from children. If you believe a child has shared personal data with us, please contact us so we can delete it.

Security and Retention

We use commercially reasonable safeguards to protect your information. However, no method of transmission or storage is 100% secure. We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including legal and operational requirements.

Your Rights

Depending on your location, you may have rights to:

  • Access the data we hold about you

  • Correct or update your information

  • Request deletion or restriction of processing

  • Withdraw consent

  • Data portability

To exercise any of these rights, contact us at support@regalrefinery.co.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
📧 support@regalrefinery.co